Crystal Care for Cloud – Life Cycle Support

Imagine a Support Team That Wears Your Logo

We raised the standard for cloud services support. We provide comprehensive Crystal Care support at no additional cost to every client of our Cloud Services. Crystal Care starts with our in-house team of dedicated individuals. Our specialists become your specialists, working alongside you to manage your Cloud Services so you can focus on your business.

Crystal Care comes standard for all our clients. We have 20 years of experience building the team, process, and systems to support enterprise cloud needs.

Crystal Care Supports Your Productivity

Crystal Care bridges the gaps so you aren’t left stranded. Whether you need deeper experience, expertise, or resources to help you evaluate, source and implement your cloud solutions, we customize our support to help you, without getting in the way. That’s because we want to drive productive outcomes for your business.

Our disciplined approach to Crystal Care is what keeps Crystal Technologies customers satisfied year after year. While some companies may only excel at their sales process, we believe the support process is where long, lasting relationships with our clients are built. As long as you need it, our good service never runs out. We haven’t done our job until your business is growing and thriving.

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The 5 Step Crystal Care Process

Crystal Care is a comprehensive service that spans five phases of support, from strategy and procurement, to delivery and ongoing account management.

Step 1: Cloud Strategy

Cloud Strategy

We help you define business goals and cloud objectives, and identify stakeholders. After evaluating your security and risk mitigation needs, we assess your cloud readiness and identify the private, public, or hybrid architecture that best meets your needs.
Step 2: Project Planning

Project Planning

We identify all project requirements, and set a timetable and milestones that help you meet your goals. We source and coordinate all stakeholders to meet the same objectives, and regularly measure and monitor progress.
Step 3: Procurement

Procurement

After evaluating your current environment, we complete a benefit analysis including total cost of ownership and your specific requirements including scalability, DR, functionality, risk, etc.  We go to bat for your best interests in all vendor communications and contract negotiations, and provide everything you need to more easily weigh and compare all of your options.

Step 4: Service Delivery

Service Delivery

Our Senior Consultant of Technology Services supports you through every step of service delivery with a detailed Project Delivery Plan and ensures a focused approach to quality assurance.   

Step 5: Ongoing Account Management

Ongoing Account Management

You get our full support through one point of contact, backed by a complete in-house team of experienced cloud specialists. Count on us for ongoing invoice review and reconciliation, technical support and trouble management, and management of future moves and upgrades.

Meet Your Crystal Care Support Team

You get a full team of specialists to guide you every step of the way. As soon as you’re signed on, you’ll get to know your very own highly experienced cloud services support team:

  • Procurement Specialist
  • Technology Specialist
  • Account Manager
  • Certified Project Managers
  • Implementation/Service Delivery Specialist
  • Trouble/Repair Specialist
  • Cloud Analyst

Crystal Care Enhances Your Cloud Solutions

Crystal Care works because it’s supported by an always growing and expanding ecosystem of providers, industry contacts, collaborative partnerships, and cloud specialists.

Get access to the experience and expertise your business needs to thrive with Crystal Care for Cloud.