IT-as-a-Service (ITaaS)

IT as a Service Empowers Your Business

We deliver next-generation IT as a Service (ITaaS) solutions that help you manage your IT infrastructure more efficiently while reducing overall IT costs, all through our strategic partnership model. Unlike traditional IT outsourcing companies, Crystal Technologies utilizes proprietary IT management technologies and processes that give you the best SLAs backed by complete visibility and accountability.

What Is ITaaS?

IT as a Service helps your organization fully leverage the cloud to become more agile, responsive, and relevant. It starts with a deep understanding of your business needs, then matches those to a set of virtualized resources and optimized solutions that can be deployed on-demand. This customer-service-driven approach to enterprise IT means you can request a service, and we will build, configure, and deliver it quickly and seamlessly.

By Partnering with Crystal Technologies, IT Organizations Can:

Experience faster and more predictable issue resolution

Experience faster and more predictable issue resolution

Enhanced ability to manage compliance and regulatory requirements

Enhanced ability to manage compliance and regulatory requirements

Reduce labor costs

Reduce labor costs between 10% and 50%

Achieve 24/7 service levels

Achieve 24/7 service levels without hiring additional staff

Obtain on-demand access to highly trained expertise

Obtain on-demand access to highly trained expertise

Internal IT managers can pivot to become strategic enablers

Internal IT managers can pivot to become strategic enablers

Core Capabilities of Crystal Technologies’ ITaaS

We help you invigorate multiple business areas, from security and support, to device management and infrastructure monitoring. Take advantage of our ITaaS services to transform your IT organization into the strategic partner you need:

Strategic Planning

Strategic Planning

Prepare for anticipated network and server needs using historical and trending data on performance criteria related to your network and servers. Complete your virtualization journey and identify optimal workloads to move to the cloud.
Performance Management

Performance Management

Performance and Configuration Management of network devices and servers, including Proactive Resolution and service alerts. Optimize your server infrastructure for efficiency.
Disaster Recovery

Fault Monitoring

Sleep soundly while our operations center monitors your IT infrastructure and critical applications 24/7 with customized alert and escalation procedures.
Certified, Live Support

Application Management

End-to-end solutions to enhance performance of critical applications and manage application deployment, configuration, resource provisioning, and migration.
Prevention Management

Prevention Management

Go beyond mere monitoring of network infrastructure to preventive maintenance and proactive intervention and resolution. Only receive an alert when the obvious solutions have been attempted.
Certified, Live Support

Certified, Live Support

Certified technicians manage the Helpdesk and Dispatch Service 24/7 with expert capability. Receive an immediate, live response for telecom troubles, MACs, desktop and application support, and simple LAN administrative tasks.

ITaaS Lets You Focus on What You Do Best

We offer these ITaaS solutions so you can devote your energy and resources to the core of your business. Ask us how Crystal Technologies can simplify and improve your IT infrastructure today.