Crystal Care for Connectivity – Life Cycle Support

Imagine a Support Team That Wears Your Logo

We raised the standard for telecom services support. We provide comprehensive Crystal Care support to every client as a part of our Connectivity Services. Crystal Care starts with our in-house team of dedicated experts. Our specialists become your specialists, working alongside you to manage your Connectivity Services so you can focus on your business.

Crystal Care comes standard for all our clients. We have 20 years of experience building the team, process, and systems to support enterprise connectivity needs.

Crystal Care Supports Your Productivity

Crystal Care bridges the gaps so you aren’t left stranded. Whether you need deeper experience, expertise, or resources to help you evaluate, source,  implement, and manage your connectivity solutions, we customize our support to help you, without getting in the way. That’s because we want to drive productive outcomes for your business.

Our disciplined approach to Crystal Care is what keeps Crystal Technologies customers satisfied year after year. While some companies may only excel at their sales process, we believe the support process is where long, lasting relationships with our clients are built. As long as you need it, our good service never runs out. We haven’t done our job until your business is growing and thriving.

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The 5 Step Crystal Care Process

Crystal Care is a comprehensive service that spans five phases of support, from strategy and procurement, to delivery and ongoing account management.

Connectivity Strategy

Strategic Needs Analysis

We help you define business goals and connectivity objectives, and identify key stakeholders. After evaluating your security and risk mitigation needs, we will assess layered network-based services options and design your private WAN or public internet architecture.
Connectivity Project Planning

Project Planning

We identify all project requirements, and set a timetable and milestones that help you meet your goals on time and on budget.  We source and coordinate all stakeholders to meet the same objectives, and regularly measure and monitor progress.
Step 3: Procurement

Procurement

After evaluating your current telecommunications configuration and cost, we perform a cost benefit analysis on all network, vendor and technology changes. We will advocate your best interests in all carrier communications and contract negotiations, and provide everything you need to easily weigh and compare all of your options to help you make the right choices for your business.
Step 4: Service Delivery

Service Delivery

Your personal account manager assures that every transaction is correctly submitted and recorded, and reviews invoices for accurate billing. We provide support for all your voice, data, and internet implementations, and coordinate to ensure the most seamless migration possible.
Step 5: Ongoing Account Management

Ongoing Account Management

You get our full support through one point of contact, backed by a complete in-house team of experienced telecom specialists. Count on us for ongoing invoice review and reconciliation, technical support and trouble management, and management of future moves and upgrades, additions and modifications.

Meet Your Crystal Care Support Team

You get a full team of specialists to guide you every step of the way. As soon as you’re signed on, you’ll get to know your very own highly experienced telecom services support team:

  • Procurement Specialist
  • Technology Specialist
  • Account Manager
  • Certified Project Managers
  • Implementation/Service Delivery Specialist
  • Trouble/Repair Specialist
  • Telecom Analyst

Crystal Care Enhances Your Connectivity Solutions

Crystal Care works because it’s supported by an always growing and expanding ecosystem of providers, industry contacts, collaborative partnerships, and telecom specialists.

Get access to the experience and expertise your business needs to thrive with Crystal Care for Connectivity.