Case Study: Contracting and Construction – 80 sites


“My TCO [total cost of ownership] has dropped 34%. More performance for less money. UCaaS and our managed WAN have improved operations, lowered costs, and freed resources to focus on our business.”

IT Director


  • The premise-based PBX was past EOL and no longer provided functionality for our client to compete as effectively as possible in the marketplace.
  • The financial and human resources necessary to replace or upgrade our existing PBX and provide the functionality, resiliency, and redundancy available in a cloud-based UCaaS system was cost prohibitive.
  • Billing was a nightmare, with different bills from different voice providers at over 80 locations.


  • Evaluation of future business requirements and a technology driven solution.
  • Evaluation on the benefits of UCaaS vs a comparable premise based PBX.
  • Crystal managed an RFI to help select the right UCaaS provider.
  • Crystal Care for Cloud supported the successful provisioning and implementation of a UCaaS solution that directly connects to the MPLS network via an NNI.


  • Increased performance across the network, while lowering TCO for voice and data services.
  • Implemented managed network and security services.
  • Improved Business Continuity of voice services if a location experiences an outage.
  • Seamless provisioning and support of company growth when new sites are turned-up, and when companies are acquired or divested.


  • UCaaS procured through Crystal
  • Crystal Care for Cloud
  • MNS / MPLS / Internet procured through Crystal
  • Crystal Care for Connectivity
  • Ad hoc help desk support